Pathetic

Took up a contract with Netstar tracking company.. they deducted for a few months and all of a sudden they stop taking out the debit order, for what reason ? I don’t know ! My Account has been in arrears and was sent over to hybrid debt collection company. Made arrangements and paid up the the arrears in full. Two weeks after payment i still see that the account is still in arrears called through their call centre and i was transferred over from department to department, i was finally given an email that i used to send proof of payment of which i made the payment on the 1st of Sep 2020, got a response to reply with statements that showed my reference number, did that within seconds! To date I haven’t received or heard anything from them their service is pathetic and ridiculous! I regret ever signing up the contract with them, i wish it could end sooner !