SH
Shane H
1 reviews | Active since Dec 2017
15 Feb 2022, 10:13
Pathetic customer service.
It took them 2 weeks to get back to me to move the unit to my new car. By then the old car was sold. Then they want to charge me a cancellation fee. So now they out their cost onto the customer when they couldn't be bothered to get back to the customer for 2 weeks. Just terrible customer service.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
15 Feb 2022, 11:53Good day Shane,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Netstar's reply15 Feb 2022, 11:53
Official
Good day Shane,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
SH
Shane H's updateReviewer Update
14 Mar 2022, 21:36It's now been over a month and this issue is still not resolved
No one at your customer services gets back to me.
I've never experienced such pathetic service in my life you are supposed to be a company that is on the ball
Terrible honestly
No one at your customer services gets back to me.
I've never experienced such pathetic service in my life you are supposed to be a company that is on the ball
Terrible honestly
SH
Shane H's update14 Mar 2022, 21:36
Reviewer Update
It's now been over a month and this issue is still not resolved
No one at your customer services gets back to me.
I've never experienced such pathetic service in my life you are supposed to be a company that is on the ball
Terrible honestly
No one at your customer services gets back to me.
I've never experienced such pathetic service in my life you are supposed to be a company that is on the ball
Terrible honestly
Netstar's replyOfficial
15 Mar 2022, 09:02Good day Shane,
Thank you for bringing this to our attention and accept our apologies for the delay.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention and accept our apologies for the delay.
We will contact you to assist.
Kind Regards
Netstar
Netstar's reply15 Mar 2022, 09:02
Official
Good day Shane,
Thank you for bringing this to our attention and accept our apologies for the delay.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention and accept our apologies for the delay.
We will contact you to assist.
Kind Regards
Netstar