Pathetic customer service

I called Netstar for a re-installation on Monday 13 November 2023 and made several follow ups during the course of the week. All I keep on getting are useless reference numbers that are not being attended to. I called again today, only to be told after being put on hold for a while that the planning division will call me tomorrow (21/11/2023). This means in the meantime, I should be exposed to unnecessary risk.