PATHETIC CUSTOMER SERVICE

I contacted Netstar a few months back to test if my Device was working and was told by the consultant that the device was not working properly and they will get a technician to come out and fix the issue however nobody called or came out to me. I called Netstar customer care again and was told that they are so sorry for the inconvenience and was advised that someone will call me to set up a date and time for the technician to come out to me and fix the issue however yet again nobody called or came out , I have called this morning and was promised that someone will call me today but i'm not going to hold my breath on them calling me. I spoke to my insurer and was advised if the car is ****** and if the tracking device is not working then the claim will be repudiated …. WILL NETSTAR PAYOUT THE CLAIM FOR THEIR PATHETIC SERVICE …...IF THIS IS NOT RESOLVED TODAY PLEASE ENSURE THAT THIS SERVICE IS CANCELLED AND ID RATHER MOVE TO A PROVIDER WHO CAN REALLY PROVIDE THE SERVICE THAT WE CUSTOMERS ARE PAYING FOR.