Pathetic Customer Service

Worse Customer Service Provider.Please do not support this company to work with.Worse Customer service.I spoke to over 30 consultants from the 30th of My till 2day 7th June...Yet no one could assist.They take your number and email and never contact you again.Last Friday I sat from 8:30 till 4:30 being transfered and call dropped trying to get them to remove a fault device which is preventing my car from starting.To them there is no urgency to help their customer even if they are stranded and unable to go to work.They have been debiting my dad's account for the last 6 years regardless of them knowing that he passes away in 2016.Now when their device is faulty and preventing the car from starting they say that they can only speak to a deceased person.They asked me to send the death certificate and ID of my dad's which I emailed to them...which they have not responded too to date.They did not have a problem debiting for the last 6 years regardless of us communicating that my dad is no more.Account up to date...yet no help when in need for the vehicle which holds a up to date account with Netstar.Ive had such pathetic customer support that instead of upgrading I decided to cancel completely do to this.I spoke to Tarryn Adam's from retention department she gave me a quote of R255 to remove device and My normal final installment of R124.43. She took my address down and then never responded to calls or emails.Everytime I called them said that she is on a call and took my details to return the call and never did up until today.I even emailed her to let her know I've been trying to get hold of her...no response.Once they told me she is only coming in at 8:30 and when I called after that someone else answered and said that she is not at work.Then I called later that afternoon and they said that she just left.This is unacceptable behavior from customer care.There is no need for netstar to employ people at customer care...because they are of no help.I even tried to contact Thato Mmola...Atleast I got an automatic response to say that they unavailable.No one will ever get any feedback from even a single consultant.After you put the phone down they completely forget about you.Its like you call them to talk to them and not expect help.I called way of 30 consultants.Just wondering what's the response when your car is actually ******.