Pathetic Company with non existing service

Netstar is the most *********** tracking Company. I installed a tracking device in my vehicle in January. Since the first day the device has been faulty. The vehicle is in the garage then I receive a sms that there is an alarm. When you start the vehicle you get a sms. I phoned them several times to report this. I asked to cancel the contract and was informed that the unit will be replaces. A Lady by the name Charlene contacted me. I called her a week later to inform her that no one contacted me to replace the device. Today my husband and my children were in an accident around 15:30 no call from Netstar. No assistance even with the so called impact alert unit. You put the best and most expensive unit in your vehicle but no assistance from Netstar. They do not want to canel my contract so I am paying for nothing. A faulty device, no assistance and pathetic service. I phoned the Charlene lady 17:08 and she just killed the call, no answer. Netstar you don't treat your clients with respect. You are quick to take the clients money and if they don't pay you want to hand them over to collections companies but your service is pathetic, sorry there is no service from you side. Would you like to pay for something non existing 🤔 CANCEL MY CONTRACT I DON'T TRUST YOU AND IT IS THEFT TO TAKE MONEY WITHOIT RENDERING A SERVICE