BN
Bernard N

1 reviews | Active since Aug 2016

18 Jan 2017, 09:30

Pathetic cancellation service, just into collecting installments and getting rich

<p>I have contacted them cancelled my service, then the debit service still went off. </p> <p>I then stopped the debit order, they then phoned me and told me I am in arears.</p> <p>I informed then that I called it telephonically. After a month again got a call and told me I am in arears, I agai n told them I cancelled it. After numerous attempts to contact them the number stayed engaged and gave up. Next month same story and ended up getting the email from the person who phoned me to make a formal cancellation.</p> <p> </p> <p>Now they handed me over to ITC for one months outstanding installment after I cancelled my service and being a client for 10 year which amounts to about R30000 income for them, don't think it was worth it thinking about it now and they are way to expensive.</p> <p> </p>

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Replies (2)
Netstar
Netstar's reply18 Jan 2017, 10:14
Official

Good day Mr Naude

As per our telephonic conversation, I will investigate and will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply19 Jan 2017, 16:23
Official

Good day Mr Naude

As per our telephonic conversation, you have informed me that the retentions agent did make contact with you.

Kind regards

Denise