Pathetic assistance

<p>My wife and 13yo daughter went to PE on holiday while I stayed in Cape Town working. One evening I was unable to contact eithor of them by phone. I called netstar for asisstance and was told that they could not locate the vehicle unless it was actually ****** or hijacked , whereupon it would be activated and the battery would then have to be replaced thereafter, and this should have been explained to us when the tracker was installed. This was not explained to us as I was present when it was installed. If it was explained to me I would not have accepted it as it seems quite useless to pay for a tracker that is unable to track.</p>