PATHETIC an understatement when it comes to Netstar

If I could give a minus rating on Altech Netstar I would. They debited my credit card incorrectly causing my account to be in a negative, claiming that all my payments to them were stopped, despite me giving them my credit card statement as proof of the transactions and calling my bank numerous times, who on all occasions confirmed that Netstar had successfully banked all the funds. I then was told by one of their staff members that I should've be upset as their account was not the one in arrears - Great Customer service. After I sent a complaint to even the CEO Pierre Bruwer they said the issue was with their bank, Nedbank - apologized and said they would do the necessary refund and give me 2 months of subscription free as a "goodwill" gesture. The refund did not arrived as promised so I sent them another email and said they can keep their rather pitiful "goodwill" gesture of about +-R300, as the cheap gesture would never compensate for the stress and frustration that they have out me through since I have opened the account. This obviously was just one problem that i have had with them since I have been a client. They didn't do the "good will" payment either - can you ever believe the nerve... PATHETIC is an understatement. I will never recommend Netstar to anyone. They are truly the worst when it comes to processes and customer service.