Pathetic agents: Montic and Khensani

I have been with Netstar for sometime now. Recently I interacted with Montic Bongwe end of May 2026 to have a new device installed. I clearly requested that the old device be removed and also that they provide an extra p.button. The same information was iterated to the scheduling agent Khensani. They both assured me that the request is noted and will be actioned by the technician. Come the day of installation, the technician showed me the job card. None of these instructions have been actioned and/or captured in the job card. This is a serious concern and bad customer experience. It tells me that the agents cannot be trusted and they bring the company to bad repute. These two people must be held accountable and I am going to pursue this matter. They are useless and must be fired.