RM
Radesh M
1 reviews | Active since Dec 2019
02 Nov 2022, 11:29
Pathetic
Netstar is a money making ****. If I could give a Zero star rating that is what I would have done. Cant get assistance from call center.
I purchased a Corolla Cross which come fitted from the factory with a tracking unit which Netstar just activates no installation nothing. Now that I sold the vehicle I have been debited and I am asked to pay +R600 if I want to fit a device into another vehicle and continue with the contract or +R2000 for cancellation. Called in for cancellation, agreed that this is ridiculous and got confirmation from the consulting person that all was processed and on the 1st of December 2022 they will debit my account with +R2000. All of a sudden i get an sms debit order Netstar R197.00 What nonsense is this. Is this good business? Is this customer oriented? Even thou I will be picking up my new SUV end of this month 1000% will not be dealing with Netstar.
******ion at its best. Well done Netstar. 100 gold medals coming to you from me all the way from China Mall...
Helpful (0)
Replies (9)0
Replies (9)
Netstar's replyOfficial
02 Nov 2022, 11:52Good day Radesh Mohabir,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Netstar's reply02 Nov 2022, 11:52
Official
Good day Radesh Mohabir,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
RM
Radesh M's updateReviewer Update
02 Nov 2022, 18:29After 2 calls @ 8:55 and 10:57 and on both calls a supervisor was to call me back, now being 18:24... I am still waiting... Not surprised. This shows how clients are treated... No urgency at all. 1st call he was busy in a meeting and will call me back as soon as he has finished. 2nd call he is busy with something else and will call me during the day... To the supervisor, please note that a business day ends @ 17:00.
RM
Radesh M's update02 Nov 2022, 18:29
Reviewer Update
After 2 calls @ 8:55 and 10:57 and on both calls a supervisor was to call me back, now being 18:24... I am still waiting... Not surprised. This shows how clients are treated... No urgency at all. 1st call he was busy in a meeting and will call me back as soon as he has finished. 2nd call he is busy with something else and will call me during the day... To the supervisor, please note that a business day ends @ 17:00.
Netstar's replyOfficial
03 Nov 2022, 10:12Good Day Radesh,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Netstar's reply03 Nov 2022, 10:12
Official
Good Day Radesh,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind Regards
Netstar
RM
Radesh M's updateReviewer Update
07 Nov 2022, 10:52Since the 2nd of November to date being the 7th of November I have never been contacted by Netstar. What kind of company are you running
RM
Radesh M's update07 Nov 2022, 10:52
Reviewer Update
Since the 2nd of November to date being the 7th of November I have never been contacted by Netstar. What kind of company are you running
Netstar's replyOfficial
07 Nov 2022, 11:23Good day Radesh,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply07 Nov 2022, 11:23
Official
Good day Radesh,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please and one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
RM
Radesh M's updateReviewer Update
08 Nov 2022, 12:33I wonder if the response we as consumers get from Netstar is automated. No1 ever seems to get in touch with us. I had to call in yesterday to speak to a Team leader. Who over commits and cannot keep up. The saddest part is, I wanted to continue with you guys on my new vehicle.
RM
Radesh M's update08 Nov 2022, 12:33
Reviewer Update
I wonder if the response we as consumers get from Netstar is automated. No1 ever seems to get in touch with us. I had to call in yesterday to speak to a Team leader. Who over commits and cannot keep up. The saddest part is, I wanted to continue with you guys on my new vehicle.
Netstar's replyOfficial
08 Nov 2022, 13:33Good day Radesh,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
Netstar's reply08 Nov 2022, 13:33
Official
Good day Radesh,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
RM
Radesh M's updateReviewer Update
09 Nov 2022, 13:54Dear Netstar Team,
I would like to thank Mr Barry in resolving my complaints and as well as Apologise. There are no excuses. I was upset of all that transpired and not getting feedback for 7 days. Mr Barry is the reason why I would do business again and hopefully Netstar training agents will help retain customers. Turnaround times are crucial. In any business time is money.
Big THANK YOU to Mr Barry.
Have a grate day further.
I would like to thank Mr Barry in resolving my complaints and as well as Apologise. There are no excuses. I was upset of all that transpired and not getting feedback for 7 days. Mr Barry is the reason why I would do business again and hopefully Netstar training agents will help retain customers. Turnaround times are crucial. In any business time is money.
Big THANK YOU to Mr Barry.
Have a grate day further.
RM
Radesh M's update09 Nov 2022, 13:54
Reviewer Update
Dear Netstar Team,
I would like to thank Mr Barry in resolving my complaints and as well as Apologise. There are no excuses. I was upset of all that transpired and not getting feedback for 7 days. Mr Barry is the reason why I would do business again and hopefully Netstar training agents will help retain customers. Turnaround times are crucial. In any business time is money.
Big THANK YOU to Mr Barry.
Have a grate day further.
I would like to thank Mr Barry in resolving my complaints and as well as Apologise. There are no excuses. I was upset of all that transpired and not getting feedback for 7 days. Mr Barry is the reason why I would do business again and hopefully Netstar training agents will help retain customers. Turnaround times are crucial. In any business time is money.
Big THANK YOU to Mr Barry.
Have a grate day further.
Netstar's replyOfficial
09 Nov 2022, 14:54Good day Radesh,
Thank you for your feedback, we are pleased to hear that your query has been resolved.
Kind regards,
Netstar Team
Thank you for your feedback, we are pleased to hear that your query has been resolved.
Kind regards,
Netstar Team
Netstar's reply09 Nov 2022, 14:54
Official
Good day Radesh,
Thank you for your feedback, we are pleased to hear that your query has been resolved.
Kind regards,
Netstar Team
Thank you for your feedback, we are pleased to hear that your query has been resolved.
Kind regards,
Netstar Team