Pathetic

I called in for a tracking device that has not been active for the last 6 months. I pressed the panic button a couple of times and had no response. There hasn't been any routine checks as well or any communication for that period. After calling in and having a date set for the technician to come fix my unit I then got a call from someone telling me that my unit is faulty and I explained to her that I know hence there is a technician coming in on friday the 28th October 2022 to come fix it.

Friday came and the technician confirmed that the unit is not working and cannot be fixed but he couldn't replace it but I can take it up with product support for more infomation. I spoke to an agent that confirmed that my unit is still under warranty but they won't fix it unless I upgrade with them and renew my contract. She said she will get back to me after talking to her supervisor (I am still waiting for her call to this day). I called again and explained to another agent and he too said he will call me back, I am still waiting).

I called in today the 09 November 2022 to verify that I'm no longer with Netstar and an agent told me that they have to debit me one more time to satisfy the contract as I'm cancelling. I asked him what the debit is for as the unit hasn't been working for 6 months? now the 7th month before he pretended to hear me for a good minute. If he is going to debit me then he must come and fix the unit as it's clear i'm not covered.