Hellopeter
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NG
Neren G

1 reviews | Active since Jun 2023

19 Jan 2024, 16:19

Pathethic Customer service from Netstar

Rated 1 star as i could choose an option with no stars.

I had a Netstar tracker fitted on my car and thereafter had multiple errors that came up. The Netstar fitment centre sent out a private electrician to clear the errors however they did not resolve the remaining issue which was the front door &sill lights which now do not work. I've had multiple promises that it would be resolved however nothing has being done to date. This tracker was fitted in Nov 2023.

I 've also had various commitments from Netstar employees with no feedback thereafter

This is the 3rd vehicle of mine that currently has a Netstar tracker and 6th overall vehicle that I had a tracker fitted and is the first time that I ever had any issue. I really should have checked the reviews on Hellopeter before fitting the unit however I trusted the 15 to 20 year relationship to be sufficient when choosing a tracker.

0
Replies (4)
Netstar
Netstar's reply19 Jan 2024, 16:41
Official
Good day Neren,

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note that we will get one of our trained consultants to contact you to resolve this matter as soon as possible. 

Kind Regards,
Netstar
Netstar
Netstar's reply22 Jan 2024, 14:28
Official
Good day Naren, 

Thank you for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind Regards,
Netstar

NG
Neren G's update11 Mar 2024, 15:14
Reviewer Update
A QA manager from Netstar came past to take a look at the installation on the car 2-3 weeks ago. He claims that liquid was dropped on the left & right front door sill light as a reason for it not working however how this would happen at the exactly at the same time does not make sense as both lights are on the opposite sides of the car. He also can’t explain why both lights stopped working at the same time and he has no proof if the alleged liquid spillage happened before the lights stopped working or after. Essentially, feedback given does not make sense. As well as dealing with Netstar has being painful and not worthwhile doing so for any longer. Will be cancelling the Netstar contracts on 3 vehicles that i have on it, currently. Also, won't be signing up with Netstar again
Netstar
Netstar's reply11 Mar 2024, 15:23
Official
Hi Neren, 

Thank you for taking the time to contact us. 

We will investigate this matter, and should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,