NZ
Nokubonga Z

1 reviews | Active since Nov 2018

23 Nov 2022, 23:14

Pathethic, ******* and ***********!!

The most pathetic, *******, thieving company I have ever had to experience. I had a vehicle bought for me by my mother as a university student back in 2012. This vehicle was sold and she first tried transferring the tracking device to the new vehicle = DENIED by Netstar. Resorted to just cancelling the contract = DENIED by Neststar because she had this 36-month contract she was unaware of. My mother then waited for the 36 months to lapse and sent a cancellation email = IGNORED and CONTINUED DEBITING for a service that's not even being offered. She's tried going to the Nestar offices and still got no assistance. My mother resorted to reversing these debit orders.

Now Netstar's debt collectors (NuDebt) are harassing ME with calls every day for an account that is not mine! When I tell them the account is my mother's, they insist it's mine! I decided to make payment 3 weeks ago, and sent proof of payment as well, just to stop the daily calls because I want peace, but I'm still being harassed with emails and calls!

Like, when does this **** end? It cannot be that so many of us are complaining about the same nonsense every day. This level of incompetence is very abnormal and disgusting!

PS: spare me the automated, PR responses!

0
Replies (1)
Netstar
Netstar's reply24 Nov 2022, 08:32
Official
Good day Nokubonga,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience.

Please be advised that your complaint has been forwarded to our internal team and they will be in contact with you for assistance.

Kind regards,
Netstar Team