PATHERIC CUSTOMER SERVICE

Pathetic Service - We have been trying for the past two weeks to get Netstar to deinstall and reinstall in our new vehicle. Numerous call to their customer centre and promises to return calls and assist us is so lacking I don't know how they can call it customer service! When you then request to cancel the account they pretend they cant hear you on the call whilst others in the background just giggle. I have never ever experience such a poor level of service. We have two different reference numbers but no one at this company can assist. They refuse to put the call through to a supervisor or anyone in management. Calls to the operator just go unanswered if you are wanting to not follow the voice prompts and try get hold of someone in management. We really didnt expect this from your company, you have quite a way to go in improving your standard of customer service.