KM
Khutso M
1 reviews | Active since Feb 2025
09 Jun 2026, 15:38
PANIC BUTTON WARRANTY
I'm extremely disappointed in Netstar. Been with them for almost 3 years now and I'm only finding out today that there's a 12 months warranty on the panic button and after the warranty has expired I have to pay close to R800 for a new device & labour
Why was this not communicated when I first took out the contract? Why is there no communication from Netstar that my warranty has expired and it's time for a new device?
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
09 Jun 2026, 15:52Good day Khutso,
Thank you for highlighting this matter with us.
We are sorry to hear that you feel this way about our service.
Kindly note that a consultant will contact you for further assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you feel this way about our service.
Kindly note that a consultant will contact you for further assistance.
Kind regards,
Netstar
Best regards,
Netstar's reply09 Jun 2026, 15:52
Official
Good day Khutso,
Thank you for highlighting this matter with us.
We are sorry to hear that you feel this way about our service.
Kindly note that a consultant will contact you for further assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you feel this way about our service.
Kindly note that a consultant will contact you for further assistance.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
11 Jun 2026, 11:42Good day Khutso,
Thank you for taking our call.
As discussed, the Technical Department has confirmed your panic attendance appointment for 09:00.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist.
Kind regards,
Netstar
Thank you for taking our call.
As discussed, the Technical Department has confirmed your panic attendance appointment for 09:00.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply11 Jun 2026, 11:42
Official
Good day Khutso,
Thank you for taking our call.
As discussed, the Technical Department has confirmed your panic attendance appointment for 09:00.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist.
Kind regards,
Netstar
Thank you for taking our call.
As discussed, the Technical Department has confirmed your panic attendance appointment for 09:00.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to assist.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
12 Jun 2026, 10:07 Good day Khutso,
Please note that we tried to make contact with you to no avail.
Kindly advise on a convenient time to contact you.
Kind regards,
Netstar
Please note that we tried to make contact with you to no avail.
Kindly advise on a convenient time to contact you.
Kind regards,
Netstar
Best regards,
Netstar's reply12 Jun 2026, 10:07
Official
Good day Khutso,
Please note that we tried to make contact with you to no avail.
Kindly advise on a convenient time to contact you.
Kind regards,
Netstar
Please note that we tried to make contact with you to no avail.
Kindly advise on a convenient time to contact you.
Kind regards,
Netstar
Best regards,
KM
Khutso M's updateReviewer Update
12 Jun 2026, 12:41Good day
Thank you for getting back to me, kindly contact me again on the way forward because the panic button error was on your side. You didn't provide us with a new panic button when we switched to the new vehicle, now I'm expected to pay for your errors
Thank you for getting back to me, kindly contact me again on the way forward because the panic button error was on your side. You didn't provide us with a new panic button when we switched to the new vehicle, now I'm expected to pay for your errors
KM
Khutso M's update12 Jun 2026, 12:41
Reviewer Update
Good day
Thank you for getting back to me, kindly contact me again on the way forward because the panic button error was on your side. You didn't provide us with a new panic button when we switched to the new vehicle, now I'm expected to pay for your errors
Thank you for getting back to me, kindly contact me again on the way forward because the panic button error was on your side. You didn't provide us with a new panic button when we switched to the new vehicle, now I'm expected to pay for your errors
Netstar's replyOfficial
12 Jun 2026, 12:48Good day Khutso,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by not providing the new panic button as expected.
Please be assured that we will be in contact with you shortly to assist further and ensure this matter is resolved promptly.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by not providing the new panic button as expected.
Please be assured that we will be in contact with you shortly to assist further and ensure this matter is resolved promptly.
Kind Regards,
Netstar
Best regards,
Netstar's reply12 Jun 2026, 12:48
Official
Good day Khutso,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by not providing the new panic button as expected.
Please be assured that we will be in contact with you shortly to assist further and ensure this matter is resolved promptly.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by not providing the new panic button as expected.
Please be assured that we will be in contact with you shortly to assist further and ensure this matter is resolved promptly.
Kind Regards,
Netstar
Best regards,
Netstar's replyOfficial
12 Jun 2026, 12:59Good day Khutso,
Thank you for taking the time to speak with us.
Kindly note that, as discussed during our telephonic conversation, you will not be charged for the panic.
We sincerely apologize for any inconvenience caused.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
Thank you for taking the time to speak with us.
Kindly note that, as discussed during our telephonic conversation, you will not be charged for the panic.
We sincerely apologize for any inconvenience caused.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
Best regards,
Netstar's reply12 Jun 2026, 12:59
Official
Good day Khutso,
Thank you for taking the time to speak with us.
Kindly note that, as discussed during our telephonic conversation, you will not be charged for the panic.
We sincerely apologize for any inconvenience caused.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
Thank you for taking the time to speak with us.
Kindly note that, as discussed during our telephonic conversation, you will not be charged for the panic.
We sincerely apologize for any inconvenience caused.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
Best regards,
KM
Khutso M's updateReviewer Update
12 Jun 2026, 13:04Thank you so much Itumeleng for your assistance and your urgency in resolving the matter
KM
Khutso M's update12 Jun 2026, 13:04
Reviewer Update
Thank you so much Itumeleng for your assistance and your urgency in resolving the matter