Panic Button Not Working Since Installation & No Technician Assistance

I am extremely disappointed with the service I have received regarding my vehicle tracking service.

I was actually very excited when I signed up after seeing the packages offered, as they seemed to provide great value and security. However, my experience so far has left me feeling like I may have made the worst decision.

My device was fitted about two weeks ago, but my panic button has never worked since installation. I have reported the issue multiple times and each time I was told a technician would be sent to assist, yet no one has come to fix the problem.

This is very concerning because the panic button is a critical safety feature included in the service I am paying for. If an emergency were to occur, I would not be able to get assistance because the system meant to protect me is not functioning.

It is frustrating to continue paying for a service where an important safety feature has never worked and no proper support is being provided. If this issue cannot be resolved urgently, then the service should simply be cancelled because it serves no purpose in its current state.