LM
Lifa M
1 reviews | Active since Nov 2017
08 Sept 2026, 07:37
Panic button faulty
I renewed my contract with Netstar last year June and now I'm stuck with a 3 year contract. I recently have been receiving WhatsApp alerts saying my tag is not on my key holder and I decided to call and ask for a test on the device only to find they can't locate the car and the panic button is non responsive.
Consultant then said he will escalate the matter for the technician to come out surprisingly later I got an email from Netstar to say I must pay R700 for the technician to come out which I find it odd on why must I pay them to fix their faulty device.
Not happy at all and stuck with them,I wouldn't recommend Netstar to anyone because I wouldn't wish such service to anyone to be honest.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
08 Sept 2026, 07:53Good day Lifa,
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that this is not the type of service we aim to provide.
Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that this is not the type of service we aim to provide.
Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Netstar's reply08 Sept 2026, 07:53
Official
Good day Lifa,
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that this is not the type of service we aim to provide.
Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us.
We are sorry to hear that you have had this experience.
Please note that this is not the type of service we aim to provide.
Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
08 Sept 2026, 15:06Good day Lifa,
Thank you for taking time to speak with us.
We are pleased to confirm that we have contacted you and assisted in arranging an appointment to address your concerns.
We acknowledge your dissatisfaction regarding not being provided with an option between a wired panic button and a remote panic device, and we appreciate you bringing this to our attention.
As discussed, we recommend testing all units and accessories following the appointment to ensure they are functioning correctly.
We also advised that this attendance has been arranged as a gesture of goodwill, as the accessories are currently outside of their warranty period.
We trust that the assistance provided has been helpful. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
Thank you for taking time to speak with us.
We are pleased to confirm that we have contacted you and assisted in arranging an appointment to address your concerns.
We acknowledge your dissatisfaction regarding not being provided with an option between a wired panic button and a remote panic device, and we appreciate you bringing this to our attention.
As discussed, we recommend testing all units and accessories following the appointment to ensure they are functioning correctly.
We also advised that this attendance has been arranged as a gesture of goodwill, as the accessories are currently outside of their warranty period.
We trust that the assistance provided has been helpful. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
Best regards,
Netstar's reply08 Sept 2026, 15:06
Official
Good day Lifa,
Thank you for taking time to speak with us.
We are pleased to confirm that we have contacted you and assisted in arranging an appointment to address your concerns.
We acknowledge your dissatisfaction regarding not being provided with an option between a wired panic button and a remote panic device, and we appreciate you bringing this to our attention.
As discussed, we recommend testing all units and accessories following the appointment to ensure they are functioning correctly.
We also advised that this attendance has been arranged as a gesture of goodwill, as the accessories are currently outside of their warranty period.
We trust that the assistance provided has been helpful. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
Thank you for taking time to speak with us.
We are pleased to confirm that we have contacted you and assisted in arranging an appointment to address your concerns.
We acknowledge your dissatisfaction regarding not being provided with an option between a wired panic button and a remote panic device, and we appreciate you bringing this to our attention.
As discussed, we recommend testing all units and accessories following the appointment to ensure they are functioning correctly.
We also advised that this attendance has been arranged as a gesture of goodwill, as the accessories are currently outside of their warranty period.
We trust that the assistance provided has been helpful. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
Best regards,