PANIC BUTTON

On September 2nd, my wife and I experienced a traumatic incident when we were hijacked and kidnapped. In our moment of distress, I pressed the "PANIC BUTTON" multiple times, but unfortunately, it did not trigger any response. Later that day, I contacted Netstar to understand what went wrong, only to find out that my account was not active.

I am deeply concerned about the lack of communication and support from Netstar. When I inquired about the inactive status of my account, I received vague and unhelpful responses, leaving me frustrated and anxious. Despite my efforts, my emails have gone unanswered, and whenever I call, I am met with confusion and lack of knowledge regarding our situation.

To compound the issue, I was informed that my panic button might not be functioning properly. While I expected Netstar to take immediate action to rectify this, no technician has been sent to fix the problem, and no efforts have been made to re-establish communication with me.

This distressing experience has not only impacted our sense of safety but has also led my wife and me to seek therapy for the emotional toll it has taken on us. It is disheartening to feel neglected and unheard during such a difficult time.

I urge Netstar to take our situation seriously and provide us with the support and assistance we need. Our safety and peace of mind are at stake, and we deserve a prompt and effective resolution to this matter.