AB
Antoinette B

1 reviews | Active since Dec 2017

07 Jan 2018, 22:13

Owes me a refund for almost 4 years

Netstar cancelled my 1 vehicle's Netstar cover by mistake in April 2014. I only got to know about this recently. In the mean time, they have collected double premiums from me for my other vehicle for almost 4 years now! I have raised this with them and was promised feedback by end December. To date, no feedback and this after 2 calls and 4 emails to their credit controller. Unprofessional! Netstar owes me premiums for almost 4 years. Netstar - you have until tomorrow to refund the money owed to me or I will go to the papers and insurance companies with this billing inefficiencies on your side!

0
Replies (3)
Netstar
Netstar's reply08 Jan 2018, 15:14
Official

Good dat Antoinette,

Thank you for your correspondence with Altech Netstar.

As per out telephone conversation,kindly note the matter has been forwarded to our Finance department.

Kind regards.

Adelaide

Netstar
Netstar's reply08 Jan 2018, 15:14
Official

Good day Antoinette,

Thank you for your correspondence with Altech Netstar.

As per out telephone conversation,kindly note the matter has been forwarded to our Finance department.

Kind regards.

Adelaide

Netstar
Netstar's reply08 Jan 2018, 15:14
Official

Good day Antoinette,

Thank you for your correspondence with Altech Netstar.

As per out telephone conversation,kindly note the matter has been forwarded to our Finance department.

Kind regards.

Adelaide