Overcharged by Netstar for a Car ****** three years ago which they never recovered

<p>Two months ago Netstar over charged me and when enquired about the over charged they informed me that a new vehicle was placed on my account. This without my knowledge. It turned out be a previous vehicle of mine ****** in 2013, which Netstar did not recover because they ignored the emergency signal in their control room. Thinking it to be a mistake the overcharged was reversed. This after I had to spend close to an hour on the phone, my cost, to have the problem corrected. They never call back and only after they 4th call did they repay me the money. There incompetence incurred me other cost which they are not willing to repay me. This month exactly the same thing again. Over charged for a car ****** 3 years ago. One of the call center staff informed me, the first time, that they can only add the vehicle to my account if there is an active signal. At first I ignored this fact but now I think my ****** vehicle is out there and still Netstar does nothing to recover the vehicle, can it be that one of their own is driving it and I am paying their Netstar account. I have tried again to find out but Netstar does not come back or think it important to communicate with their clients. My ref number is CAS- ********** -Z6P4, which in itself is surprising as I am still waiting for the previous months ref number.</p> <p> </p> <p>Be aware of dealing with Netstar their customer service is non existing and they take your money as they feel like and you as the customer must struggle to recover your money at your cost. Check your accounts for the past two months!!</p> <p> </p> <p>I am closing my accounts and will never deal with Netstar again.</p> <p> </p> <p> </p>