AM
Ashli M
1 reviews | Active since Mar 2021
02 Jan 2025, 14:49
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I recently sold my vehicle, I contacted Netstar to ask to cancel the contract all I got from the customer service agent was, "there will be a penalty" I agreed as the contract was for 3 years. I would have thought that I would at least be able to transfer the device to my new vehicle or at least some other options, this was not the case. I'm a bit disappointed as both vehicles had a tracker from Netstar. Customer lost forever
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Replies (3)0
Replies (3)Netstar's replyOfficial
02 Jan 2025, 14:55Hi Ashli,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's reply02 Jan 2025, 14:55
Official
Hi Ashli,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
AM
Ashli M's updateReviewer Update
15 Jan 2025, 19:05Can you please stay out of my bank account. How can you be deducting money from me whereas our contract has ended and I've paid the penalty amount?
I will be contacting the Ombudsman. This is unacceptable
I will be contacting the Ombudsman. This is unacceptable
AM
Ashli M's update15 Jan 2025, 19:05
Reviewer Update
Can you please stay out of my bank account. How can you be deducting money from me whereas our contract has ended and I've paid the penalty amount?
I will be contacting the Ombudsman. This is unacceptable
I will be contacting the Ombudsman. This is unacceptable
Netstar's replyOfficial
16 Jan 2025, 06:42Good day Ashli
Thank you for bringing this to our attention, we will look into your query and contact you to further assist.
Regards
Netstar
Thank you for bringing this to our attention, we will look into your query and contact you to further assist.
Regards
Netstar
Netstar's reply16 Jan 2025, 06:42
Official
Good day Ashli
Thank you for bringing this to our attention, we will look into your query and contact you to further assist.
Regards
Netstar
Thank you for bringing this to our attention, we will look into your query and contact you to further assist.
Regards
Netstar
