Ongoing Billing Issues Even After Cancellation – Extremely Disappointing Service

I am highly disappointed with the service I’ve received from Netstar. I cancelled my policy in 2025, settled the required cancellation amount at that time, and was assured that the account would be closed.

To my shock, in 2026, I am still being contacted and told that my account is not closed and that I now owe another cancellation amount — an amount I have already paid.

This is completely unacceptable. Not only is this poor administration, but it also creates unnecessary stress and inconvenience for customers. I have provided proof of cancellation and proof of payment, yet the issue persists, with no resolution and no accountability from Netstar’s side.

I expected better from a company of this size. The lack of proper record‑keeping, follow‑through, and customer service is extremely frustrating. I hope this review prompts urgent action to finally resolve this matter once and for all.