Once you take the 36months Netstar contract you're on your own

This is just one of the countless issues I've had with Netstar. I got a new car and requested that the device in the old car be moved to the new one. I told them I want a new device because they old one was faulty anyway. They said it's not a problem and they promised I would get a call from their technicians. I've been calling them every day. Two things happen when you call, you are either put on hold for hours waiting for the next available consultant where you eventual get tired of holding or if you're lucky to speak to them you're told about an escalation which never happens. I'm driving a car with no tracker and that's nothing urgent for Netstar. They have a 36 months contract and they are safe. A friend of mine has been struggling to cancel, I guess I'll go through the same if I decide to cancel. I would never wish Netstar on anyone. Take it at your own risk. Their service is not bad, it does not exist.