KA
Kashief A
1 reviews | Active since Apr 2022
02 Apr 2025, 12:17
On 01/04/25 I was debited R179
On 01/04/25 I was debited R179.15. I was not informed about this amount being debited nor did I give consent to it being deducted. Netstar went through assuming I wanted to continue with their service and took the amount despite not knowing my financial situation. My contract was with We Buy Cars, but when that 3 year contract relapsed, Netstar was supposed to contact me and ask for my permission and consent in the form of an email, sms or phone call about whether I wanted to continue with them, which Netstar did not do. I was told by your customer care service that they worked on 'assumptions' that the client wants to continue with Netstar which is ridiculous.
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Replies (1)Netstar's replyOfficial
02 Apr 2025, 12:32Good day Kashief,
Thank you for bringing this to our attention. We appreciate your patience while we investigate, and we will follow up with you as soon as possible.
Kind Regards,
Netstar
Thank you for bringing this to our attention. We appreciate your patience while we investigate, and we will follow up with you as soon as possible.
Kind Regards,
Netstar
Netstar's reply02 Apr 2025, 12:32
Official
Good day Kashief,
Thank you for bringing this to our attention. We appreciate your patience while we investigate, and we will follow up with you as soon as possible.
Kind Regards,
Netstar
Thank you for bringing this to our attention. We appreciate your patience while we investigate, and we will follow up with you as soon as possible.
Kind Regards,
Netstar
