S
Sinethemba

1 reviews | Active since Feb 2022

16 Aug 2023, 11:35

Nwabisa or whatever ...

Nwabisa or whatever her name was rude, raised her voice at me out of frustration when I was frustrated and when I asked her to let me talk to her manager, she refused and hanged up on me... I called back and when I finally spoke to the manager, Chantel Ngomani, Nwabisa was shouting in the back ground, speaking in a I'll and unprofessional manner and sounded confident that Chantel, manager will not do anything about this matter which added to my frustration... I was not helped at all but was given excuses and was told that I will receive a call back. Please may Netstar deal with this employee accordingly for being disrespectful and rude to customers because after this experience, I only have bad things to say about Netstar and this was my 1st experience... Also, she might be doing it to other customers

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Replies (1)
Netstar
Netstar's reply16 Aug 2023, 11:50
Official
Hi Sinethemba

Thank you for flagging this serious matter with us, we are here for you. One of our trained professionals will be in contact with you for assistance. 

Regards,
Netstar