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Edgar G

1 reviews | Active since Aug 2015

05 Aug 2025, 15:42

Notice of Breach and Termination

To: Altech Netstar (Pty) Ltd Central Park Offices, Block O, 16th Road, Randjespark, Extension 5, Midrand

Date: 05 August 2025

Re: Subscriber Agreement for Altech Netstar Individual – Notice of Breach and Termination

Dear Sir/Madam,

Under clause 12.3 of our Subscriber Agreement, this is formal written notice that the tracking Equipment is defective and Netstar’s customer service has failed to effect a lasting remedy.

You are required to rectify these breaches—by replacing the Equipment, ensuring reliable service and App access —within 20 Business Days of your receipt of this email.

If you fail to remedy within that period, we will terminate ALL Agreements immediately under clause 12.4, without further liability.

Please confirm receipt of this notice.

Yours faithfully,

0
Replies (10)
Netstar
Netstar's reply05 Aug 2025, 15:59
Official
Good day Edgar,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter ahs been escalated to our internal team for further assistance. 

Kind regards 
Netstar 
EG
Edgar G's update06 Aug 2025, 17:13
Reviewer Update
Apparently yes, although they have not rep**** to my email wrt vehicle location and contact details.

I want the unit replaced no negotiation.
Netstar
Netstar's reply06 Aug 2025, 18:01
Official
Good day Edgar 

We have noted your query, and a consultant will contact you to further assist you. 

Regards 
Netstar 
Netstar
Netstar's reply07 Aug 2025, 10:55
Official
Good day Edgar 

As per our planners you are scheduled for attendance today. Should you need any further assistance please don't hesitate to contact us. 

Regards 
Netstar 
EG
Edgar G's update07 Aug 2025, 11:37
Reviewer Update
Apparently not, nobody has been bothered to reply to my emails and they have made arrangements to come on Monday with my representative.

The flow of information within Netstar is very bad.

This matter is only partially resolved and my Notice of Breach and Termination is still in place until

1, A new unit has been installed
2, The IT department deicide to attend to my issue with the App.
Netstar
Netstar's reply07 Aug 2025, 12:12
Official
Good day Edgar,

Please note the matter ahs been escalated to our internal team for further assistance. 

Kind regards 
Netstar 
EG
Edgar G's update12 Aug 2025, 07:49
Reviewer Update
Good Day,

I confirm the tracker has been replaced.

There has been absolutely no action on providing me assistance for the app that is not working, despite is supposedly being escalated by various employees.

As per my Notice of Breach and Termination posted above Netstar has 14 business days left to resolve this issue.
Regards

Netstar
Netstar's reply12 Aug 2025, 08:03
Official
Good day Edgar,

Please note the matter ahs been escalated to our internal team for further assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards 
Netstar 
EG
Edgar G's update12 Aug 2025, 08:11
Reviewer Update
This is your standard reply that nobody bothers to reply to.

I am not joking, on the 3rd of September, if this matter is not resolved, I will instruct Netstar to remove the units from ALL my vehicles.

I therefore strongly suggest that you escalate it to senior management.
EG
Edgar G's update21 Aug 2025, 10:48
Reviewer Update
I believe that Netstar is deliberately trying to aggravate me!

I have now received an email stating that you want R2070.30 for a unit that was fitted more than 3 years ago because I want it removed, apparently breach of contract.

Please tell Abigail that the SINGLE guy who does IT work in Netstar still has not bothered to contact me!

As per my Notice of Breach and TerminationNetstar has 5 business days left to rectify my issue.