Hellopeter
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MM
Masechaba M

1 reviews | Active since Jan 2010

03 Feb 2025, 20:43

Nothing went right with my renewal

The only good thing about this company is Reneilwe Seothaeng who was helpful in responding to my email.

I can’t believe I’ve been failed by so many departments. Billing double charged me because they failed to cancel my old contract. The product team failed to keep me on the same option I was on, instead they downgraded me. Retentions failed to return my call after I called in this afternoon and was told that the consultant dealing with my billing query was on a call. They showed a certain price on the website but charge a higher price on the monthly debit order. Reneilwe escalated my email to the different departments last week already yet none of them bothered to come back to me. Epic fail!

0
Replies (10)
Netstar
Netstar's reply04 Feb 2025, 07:06
Official
Good day Masechaba,

  We are terribly sorry to hear about this, please accept our sincere apologies for your experience.  Please give us an opportunity to investigate and get back to you.

Kind regards
Netstar 
Netstar
Netstar's reply05 Feb 2025, 09:38
Official
 Good day Masechaba, 

Please note we tried to make contact with no avail. 

Please provide us with a convenient time to make contact with you. 

Regards, 
Netstar

MM
Masechaba M's update05 Feb 2025, 10:39
Reviewer Update
False information, I have no missed calls on my phone so I’m not sure who you’re calling
MM
Masechaba M's update05 Feb 2025, 13:23
Reviewer Update
Still no call or response to my email from the 27th of January. I was almost impressed by your fast turnaround time in responding to HelloPeter complaints but realised it’s just words with no actions.
MM
Masechaba M's update07 Feb 2025, 07:56
Reviewer Update
You guys are taking so long to process my refund so don’t bother with it actually, just give me a credit towards my next bill.
I asked for this 2 weeks ago and still waiting for you to pull that call of my upgrade request and then move me to early warning. Then you must be honest with your clients that you don’t respect the POPIA, you guys distribute our personal information to brokers. You should reconsider that because of the mess that you and them have created with my renewal. I assume that’s also probably why I’m being debited a lot more a month than the rates you’ve advertised on your website, to pay the brokers?
Netstar
Netstar's reply07 Feb 2025, 08:27
Official
Good day Masechaba,

We sorry for the experience you had. Please note that matter will be investigated for further assistance.


Kind Regards,
Netstar


MM
Masechaba M's update07 Feb 2025, 11:41
Reviewer Update
Where is the call recording for my renewal request? Why are you debiting me a different amount than what’s on your website?
Netstar
Netstar's reply07 Feb 2025, 11:52
Official
Good day Masechaba,

Please note that matter will be investigated for further assistance.

Kind Regards,
Netstar
MM
Masechaba M's update07 Feb 2025, 16:23
Reviewer Update
Thank you Abigail, Nontle and Percy for your assistance in resolving this query.
Netstar
Netstar's reply07 Feb 2025, 16:30
Official
 Good day Masechaba, 

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Regards
Netstar