Not Valued as a loyal client

About a month ago, i wrote this email to Netstar as a valuable and loyal client, Denise came back to me and asked Earl to look into it. Earl in turn sent me forms for a new member, when i told Earl im the existing member that is seeking discount on my charged because they are a bit steep, she NEVER responded. What are we supposed to do as loyal client, do we just have to seek better rates elsewhere without trying and giving opportunity to our current service providers?

Today they still charged me same high amount and they never bothered to tell me they are rejecting my request. I'm off to search for better pricing elsewhere

==================================================== Good day

I have been your valued customer since 2012 and have never reported an issues in the past 7 years as your customer.

As your valued customer, can i kindly ask that you lower my premium to R100? This is plea from my side

Thank you