NOT NETSTAR

it has been the most painful experience dealing with them in the last three weeks.

I realise the POPPI act etc. makes it difficult to assist alternative people whilst arranging upgrade of equipment but once permissions were granted to do so it still took hundreds of calls and hundreds of reminders and still they went to the wrong address, did not pitch up when they should, came late to name a few issues.

This is minor, what will happen when you have a crisis. It is completely ridiculous. Holding on for 20 minutes waiting for information and then the line is cut.

It is so sad that we have to be sucked into such service.