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Natalia S

1 reviews | Active since Mar 2018

01 Jul 2025, 11:10

Not interested

I changes cars and need a new car tracker fitted. However, no one gets back to me or calls get dropped. Been waiting for a call back for almost 4 days now. Service is bad

0
Replies (5)
Netstar
Netstar's reply01 Jul 2025, 11:18
Official
Good day Natalia, 

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar 
Netstar
Netstar's reply01 Jul 2025, 15:36
Official
 Good day Natalia, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar 
NS
Natalia S's update05 Jul 2025, 15:01
Reviewer Update
Even after setting an appointment, rearranging my afternoon on a Saturday, i get called and say the gentleman who is installing the fitment will be late. This service is an absolute joke!!! Cancel my subscription with no penalty as you guys cannot hold your agreements from your side.
Netstar
Netstar's reply07 Jul 2025, 06:57
Official
Good day Natalia,

We apologize for any inconvenience caused regarding your fitment.

Please note that the matter will be escalated to the relevant department for urgent assistance.

Kind Regards,
Netstar
Netstar
Netstar's reply07 Jul 2025, 16:06
Official
  Good day Natalia, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

We do sincerely apologise for the inconvenience caused. 

Kind regards 
Netstar