IK
Imbuwa K

1 reviews | Active since Oct 2022

09 Nov 2022, 17:13

Not happy client and moving to competitors

I would never recommend anyone because they are ******, ***** and time wasters. Your report sucks and you know your contractors damaged my car and just because you don't want to take responsibility, you are shifting the blame on my car which I drove to work and it gets damaged while your contractor was installing the tracker, but you still refuse that he didn't mess it up.

I am cancelling my contract with you immediately and look for better car tracking companies that look after their customers well. Thank you for your correspondence with Netstar. Firstly, I would like to sincerely apologize for the delay in resolving this matter for you. I have received feedback from my senior manager and the fitment center supervisor. As per the fitment, the unit was fitted under the driver's seat with the connection in the harness. The technician did not work on the dash or near the ignition. According to the findings, the Netstar's unit could not have caused the steering lock to malfunction. We understand the issue is that your vehicle was starting before the installation, but after the fitment, the vehicle was not starting. Steering lock is a common fault in some vehicles. The invoice states "Steering Lock Replacement (Parts and Labour Only)." A report provided by the mechanic from states, "Not responding to canbus massage from key EIZ." Following this, the steering lock was replaced, and the vehicle was operational. No other repairs to the canbus or EIZ are needed. This is confirmation that only the steering lock was faulty. We can also confirm that when this issue occurred, the technician informed his supervisor, who then suggested bringing another technician to assist you with the vehicle. Upon that, you informed Pieter (the supervisor) that you did not want the fitment center to do any further work on your vehicle. Pieter did inform his technician to remain at the vehicle until you received assistance from your own personal Mechanic. The Netstar Technician left when the Mechanic arrived and started working on the vehicle. We would like to offer you Netstar Companion on a trial basis for 3 months. Please have a look at the brochure attached and if you would like me to get someone to contact you to sign you up, let me know. It is thereafter R69/month but you under no obligation to continue. We will cancel it if you do not want to continue.

Your useless report here with and you have no shame to even want to ***** more money from me.

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Replies (1)
Netstar
Netstar's reply10 Nov 2022, 10:02
Official
Good Day Imbuwa,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.

Kind Regards
Netstar