T
Tebogho

1 reviews | Active since Dec 2023

20 Aug 2025, 13:34

NOT EVEN BAD BUT WORSE EXPERIENCE

NOT EVEN BAD BUT WORSE EXPERIENCE

I signed debit order with Netstar few months back but from the first they debit different amount without a reason, We have been together for about 9 months and now you telling me you haven't been receiving payment from me for some of the month so my contract has been written off without a single notice. Now you said you wont renew it so I have to pay R9000 the the remaining 27 months I haven't use. Even if i press a panic you not quick to respond.

If this is the kind of treatment that your clients receive. Even google reviews tells a true story about netstar, I can only imagine how worse it can get in the case of others. I trust that this is not the way that other tracker companies take care of its clients. I dont think i can even recommend netstar to a friend or any member of my family. If I have to rate you, you wont even get a single star. I had a chat with one of my white colleague about this experience he said, he missed more than 10 payments with netstar but you still together that shows me exactly that it all about who you are!

Disappointed

0
Replies (1)
Netstar
Netstar's reply20 Aug 2025, 13:39
Official
Good day Tebogho, 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar