SS
Shereen S

1 reviews | Active since Sept 2019

02 Sept 2025, 15:29

Nonsense

I'm appalled by the service this tracking company provides. The first year I had, it was lovely. To a point where I referred my grandmother to get the same package, from the beginning it was a disaster. They fitted the tracker after a month from the sale date. I had to cancel for them to act. 3 months later they have added something and my grandmother is old, didn't understand what was she agreeing on. When I call to cancel they refer me to another department (Netstar companion). They always, I mean always ("experiencing high call volumes, leave your details and will call you back") never calls. From the 18th of August 2025 till now. I regret the decision to get my relatives this company and myself

0
Replies (2)
Netstar
Netstar's reply02 Sept 2025, 15:49
Official
Good day Shereen 

Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Regards 
Netstar 
Netstar
Netstar's reply03 Sept 2025, 11:54
Official
Good day Shereen 

Please be advised that we are trying to contact you, to no avail. Please advise a suitable time to contact you and assist with your query. 

Regards 
Netstar