NR
Ninette R
1 reviews | Active since Dec 2021
02 Jun 2023, 08:37
Nonexistent Customer Service!
Last week I sent an email to the Cancellation Department to do a change of ownership on the device that was in my previous car, as I had to trade in my car for something more pocket friendly. I still have not heard anything back from them. This was after the Customer Care Department sends me a SMS saying they are going to deduct R145 from my account - no options no explanation nothing! Once I finally got the option (and after numerous attempts) to do the change of ownership I opted for that! I did not give permission or authorisation for any monies to be taken out of my account either, to which this morning the money was taken! What the hell Netstar!
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Ninette R's updateReviewer Update
04 Jun 2023, 09:53 I would like to mention that there are a few facts that have been omitted from the email that was sent on the 3rd June 2023 from Netstar.
1. The lack of professionalism in the whole process.The fact only an SMS was sent stating that the amount of R145 will be deducted from your Account, with no further explanation or even options given. When an email was sent it inquire about this, the total incompetence, lack of business etiquette or professionalism (again) in the response email received from Netstar was unacceptable.The fact that I had to literally drag information out was distasteful, and now discovering that there was further information that was not conveyed is a bad reflection on Netstar.
2. The fact a client wishes to have no dealing with Netstar in totalityDue to the manner in which Netstar has conducted itself as a service provided is very unprofessional. I am aware that clients are not always available to have long telephonic conversations and therefore insist on informative email correspondence, which in this case is left to be desired. It is an embarrassment to see the correspondence that was received. I have had drama from the word go with Netstar and there is no improvement on the latest customer service received.
3. The excusesSaying to a client that we are currently sitting with a backlog when your automated response says we will contact you in 2 working days is unprofessional and unacceptable, as the client had to send at least another 2 follow-up emails. Deliver on what you state in the automated response.
4. Money deducted from the client’s account without permission, consent or authorisationExactly that, no permission, consent, approval or authorisation was given to Netstar to deduct monies from my account! So in actual fact, it is a ******** offence and Netstar has ****** money.
These are just some of the facts that have been omitted from the email and are only Netstar’s side and most probably what is reflected and noted on your system.
You know I do not want any further dealings with Netstar but I would have considered that in order to make amends for your unprofessionalism in handling, not only my situation but many other situations where customer service has been an epic fail on your part, I would have considered having the Netstar device removed and installed in the new vehicle at Netstars expense, not mine.
1. The lack of professionalism in the whole process.The fact only an SMS was sent stating that the amount of R145 will be deducted from your Account, with no further explanation or even options given. When an email was sent it inquire about this, the total incompetence, lack of business etiquette or professionalism (again) in the response email received from Netstar was unacceptable.The fact that I had to literally drag information out was distasteful, and now discovering that there was further information that was not conveyed is a bad reflection on Netstar.
2. The fact a client wishes to have no dealing with Netstar in totalityDue to the manner in which Netstar has conducted itself as a service provided is very unprofessional. I am aware that clients are not always available to have long telephonic conversations and therefore insist on informative email correspondence, which in this case is left to be desired. It is an embarrassment to see the correspondence that was received. I have had drama from the word go with Netstar and there is no improvement on the latest customer service received.
3. The excusesSaying to a client that we are currently sitting with a backlog when your automated response says we will contact you in 2 working days is unprofessional and unacceptable, as the client had to send at least another 2 follow-up emails. Deliver on what you state in the automated response.
4. Money deducted from the client’s account without permission, consent or authorisationExactly that, no permission, consent, approval or authorisation was given to Netstar to deduct monies from my account! So in actual fact, it is a ******** offence and Netstar has ****** money.
These are just some of the facts that have been omitted from the email and are only Netstar’s side and most probably what is reflected and noted on your system.
You know I do not want any further dealings with Netstar but I would have considered that in order to make amends for your unprofessionalism in handling, not only my situation but many other situations where customer service has been an epic fail on your part, I would have considered having the Netstar device removed and installed in the new vehicle at Netstars expense, not mine.
NR
Ninette R's update04 Jun 2023, 09:53
Reviewer Update
I would like to mention that there are a few facts that have been omitted from the email that was sent on the 3rd June 2023 from Netstar.
1. The lack of professionalism in the whole process.The fact only an SMS was sent stating that the amount of R145 will be deducted from your Account, with no further explanation or even options given. When an email was sent it inquire about this, the total incompetence, lack of business etiquette or professionalism (again) in the response email received from Netstar was unacceptable.The fact that I had to literally drag information out was distasteful, and now discovering that there was further information that was not conveyed is a bad reflection on Netstar.
2. The fact a client wishes to have no dealing with Netstar in totalityDue to the manner in which Netstar has conducted itself as a service provided is very unprofessional. I am aware that clients are not always available to have long telephonic conversations and therefore insist on informative email correspondence, which in this case is left to be desired. It is an embarrassment to see the correspondence that was received. I have had drama from the word go with Netstar and there is no improvement on the latest customer service received.
3. The excusesSaying to a client that we are currently sitting with a backlog when your automated response says we will contact you in 2 working days is unprofessional and unacceptable, as the client had to send at least another 2 follow-up emails. Deliver on what you state in the automated response.
4. Money deducted from the client’s account without permission, consent or authorisationExactly that, no permission, consent, approval or authorisation was given to Netstar to deduct monies from my account! So in actual fact, it is a ******** offence and Netstar has ****** money.
These are just some of the facts that have been omitted from the email and are only Netstar’s side and most probably what is reflected and noted on your system.
You know I do not want any further dealings with Netstar but I would have considered that in order to make amends for your unprofessionalism in handling, not only my situation but many other situations where customer service has been an epic fail on your part, I would have considered having the Netstar device removed and installed in the new vehicle at Netstars expense, not mine.
1. The lack of professionalism in the whole process.The fact only an SMS was sent stating that the amount of R145 will be deducted from your Account, with no further explanation or even options given. When an email was sent it inquire about this, the total incompetence, lack of business etiquette or professionalism (again) in the response email received from Netstar was unacceptable.The fact that I had to literally drag information out was distasteful, and now discovering that there was further information that was not conveyed is a bad reflection on Netstar.
2. The fact a client wishes to have no dealing with Netstar in totalityDue to the manner in which Netstar has conducted itself as a service provided is very unprofessional. I am aware that clients are not always available to have long telephonic conversations and therefore insist on informative email correspondence, which in this case is left to be desired. It is an embarrassment to see the correspondence that was received. I have had drama from the word go with Netstar and there is no improvement on the latest customer service received.
3. The excusesSaying to a client that we are currently sitting with a backlog when your automated response says we will contact you in 2 working days is unprofessional and unacceptable, as the client had to send at least another 2 follow-up emails. Deliver on what you state in the automated response.
4. Money deducted from the client’s account without permission, consent or authorisationExactly that, no permission, consent, approval or authorisation was given to Netstar to deduct monies from my account! So in actual fact, it is a ******** offence and Netstar has ****** money.
These are just some of the facts that have been omitted from the email and are only Netstar’s side and most probably what is reflected and noted on your system.
You know I do not want any further dealings with Netstar but I would have considered that in order to make amends for your unprofessionalism in handling, not only my situation but many other situations where customer service has been an epic fail on your part, I would have considered having the Netstar device removed and installed in the new vehicle at Netstars expense, not mine.
Netstar's replyOfficial
05 Jun 2023, 14:40Good day Ninette,
Thank you for letting us know. Kindly note we have escalated your feedback to our internal team for further investigation and they will reach out to you for assistance.
Kind regards,
Netstar Team
Thank you for letting us know. Kindly note we have escalated your feedback to our internal team for further investigation and they will reach out to you for assistance.
Kind regards,
Netstar Team
Netstar's reply05 Jun 2023, 14:40
Official
Good day Ninette,
Thank you for letting us know. Kindly note we have escalated your feedback to our internal team for further investigation and they will reach out to you for assistance.
Kind regards,
Netstar Team
Thank you for letting us know. Kindly note we have escalated your feedback to our internal team for further investigation and they will reach out to you for assistance.
Kind regards,
Netstar Team