Non-settlement of outstanding credit balance from Netstar

I have been having a dispute with Netstar since 2018. The last correspondence received from them was in 2019-08-26, from Nonzwakazi Motaung, stating that I will be refunded all the debit orders that were taken from my account after I had initiated the cancellation process.

To date I have not received any payment for those ******* debit orders. I have decided to take the matter to the ombudsman, as the service from this Organisation is very appalling.