NON-RESPONSE TO ENQUIRY TO NETSTAR

On numerous occasions I have received the following SMS from the control room: 1. Netstar received an alarm for NV 40672 at (date and time). Reply 1 if all in order or 2 for assistance # Ref ( Reference number) 2. Netstar URGENT. Battery disconnected of NV 40672 on (date and time) If there is an emergency contact Netstar @***. To opt-out reply Stop. 1. Now my concern: What will happen in a case where I am hi jacked, and my cell phone is in my car, and the hijackers get away with my car and cell phone, and I press the panic button. Alternatively, I press the panic button and a message such as in point 1 is sent out and no response is received from the control room, or a message such as in Para 1 supra is received without any further response or action, and nobody respond?? Due to fact that my cell phone is in the ******/ hijacked vehicle I cannot reply as required in the SMS. To be honestly I have on numerous occasions deliberately not rep****, to see what will happen and absolutely no follow up is made after the SMS has been sent. To be bland: Nothing happened! Worst case scenario: The hijackers got away with my vehicle due to Netstar personnel not following the matter up?? Or a lack of or shortcoming in the Netstar policies, and nonperformance of lack of response by the Netstar personnel. I view this as a serious shortcoming which should be addressed as a matter of urgency.

2. Why would I opt out if I get a warning that me vehicle battery has been disconnected????. It is an emergency as stated by the start of the message by the control room. This leaves a very urgent and importance decision with me as user of your service: Should I continue using Netstar as my preferred vehicle tracking organization, or should I look at other organizations which delivers a service as I required. Please expedite your reply This is the reply I received: Good day, Thank you for your correspondence with Netstar. Kindly be advised below enquiry was forwarded to our Ops supervisors to assist with your enquiry. Your enquiry reference number is: CAS-***-W6M3

Til today I have not received any response to my enquiry. It appears that the company cannot or does not want to give me a reasonable reply to my enquiry