Non response

I am a brand new customer from the 6th Nov. I had the Early warning system installed:first time the system didn't work, the technician had to come and reinstall, so as the system is completely manual, turn on/off the button which with a keyless entry car is pointless, another point with regards to the early warning system, it doesn't help that when the system is not deactivated and no one phones from Netstar, this has happened on two occasion. Sunday the 22 Nov and Monday the 23rd Nov. No one at Netstar can even give a reason for why no one bothered to phone me. (I could have been in trouble and no one bothered to phone) What is the reason for then having this service. My husband tried to phone in on Monday to complain and after being transferred 5 times as NO ONE seems to know who does what at the Netstar offices, he put the phone down. He has sent a complaint email to the complaint email address and has had no response. I then phoned in yesterday afternoon when again no one phoned me when I forgot to deactivate the early warning system. I spent 30 mins being transferred from one department to another to find out why no one phone me.<br>