Non functioning devices and basically *****ing money

Do not support tracking companies as they seem to take your money for non-functioning devices. I had a cash deal that was paid up front for 3 years and when I wanted to test it, the device never responded and all of a sudden now I need to pay for a technician to repair the device after phoning twice and on the first call the operator opened a repair query (not informing me of any payments) and then closed the query the same day as resolved without ever repairing or contacting me to repair the unit. Their website (client portal) claims that my device is working, yet when I phone the call center - the device does not respond. I guess Netstar has 21 years of successfully ******** people, not tracking vehicles. I guess you learn the hard way. I told them that they should just keep the money and leave me alone as their service is even so poor you wait about 20 seconds of voice prompts to get to the 'Hijacked and ****** Vehicle' department. An emergency line should ring directly at a desk, not prompt for inputs in the meantime as a person could have been shot and killed in the time that you phone for help, and I mean if the device does not respond for over 30 minutes that car can be long gone. Utterly disgusting.