SP
SUE P
1 reviews | Active since Apr 2013
27 Feb 2025, 14:25
NON EXISTENT SERVICE
In 18 months - I have not had a phone call from Netstar to check after sending me an SMS that an alert had been picked up . After spending over 15 minutes on the phone - my request was escalated on Monday at 10h45 - and STILL NOTHING ! I have now been holding again for 15 mins while Customer service "investigates" - and they have the gall to tell me I will have to pay for the remainder of my contract if I want to cancel DUE TO NON EXISTENT SERVICE !!!
Helpful (0)
Replies (1)0
Replies (1)
Netstar's replyOfficial
27 Feb 2025, 14:29Good day Sue
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we appreciate your feedback and we are looking in to this matter, we will advice accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we appreciate your feedback and we are looking in to this matter, we will advice accordingly.
Kind regards,
Netstar
Netstar's reply27 Feb 2025, 14:29
Official
Good day Sue
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we appreciate your feedback and we are looking in to this matter, we will advice accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we appreciate your feedback and we are looking in to this matter, we will advice accordingly.
Kind regards,
Netstar