Nobody knows what they are doing at Netstar

I arranged OVER A MONTH ago to have the unit in my son's vehicle upgraded, as advised by Netstar. I checked they had my son's correct details on their system. Today, OVER A MONTH LATER I received a clall from Netstar Umtata to arrange the fitment. I told them that AS ARRANGED they should be contacting my son. My son then recevied a call only to be told that they are too far away from him, and this should have been arranged with local reps. I called Netstar to sort this out, only to be passed from person to person, and told that the Planning depat are "in a meeting", and that the fitment was sent to the EL branch, which is 150KM AWAY FROM MY SON'S ADDRESS WHICH IS ON FILE AT NETSTAR. Nobody can tell me what the hell is going on. My insurance coverage is contingent on the vehicle having a working tracker unit, which I have always taken great care to ensure was in place. I wouldn't trust Netstar to find a beer in a brewery, never mind track a vehicle which had been ******. I have been promised a phone call....those promises which never materialise. This is the worst Customer Service I have experienced for years. If I needed to be this stressed out I could have gone to sit in a traffic jam, it would feel better than dealing with this absolute nonsense.