KO
Kobus O
1 reviews | Active since Mar 2010
01 Oct 2019, 14:21
No use in contacting us via our customer care email contact.
I recently notified Netstar to cancel my subscription for my vehicles using the customer service email contact considering it was after hours and I'm living abroad. This was done on the 25 Aug 2019. Considering that I have never heard any feedback from Netstar I inquired again on 30 September just to be informed that they never received any cancellation. Thus another monthly charge for my account. You allow clients to engage via electronic medium however very conveniently turn around and use the excuse that you never received any cancellation. Thank goodness I'm done with Netstar - as you will never get your own back.
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Replies (1)Netstar's replyOfficial
16 Oct 2019, 10:14Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
Netstar's reply16 Oct 2019, 10:14
Official
Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
