No upgrade but paying for it!

I was contacted and advised that my unit requires an upgrade which i agreed to. On the day of the installation, the technician arrived over 3 hours late and as it was late (6:30pm), he confirmed he will return the next day but never did. Although i did not receive an upgrade, my debit order amount was amended and i am now paying for something that i didnt receive.

I call last week to advise these *****s that i need an upgrade, was promised that someone will call me but nobody did. This is the standard service level at Netstar i.e. ****, nobody knows how to resolve anything and false promises.

Please call me to cancel as opposed to upgrade!