LH
Lene H

1 reviews | Active since Dec 2013

04 May 2017, 12:40

NO TRANSPARENCY/BAD SERVICE

<p>A few months back and had a removal and refitment of a tracker. I was told that their would be a charge bearing in mind the company that sold me the package never explained this to me after I had asked. Anyway it was a back and forth to have all this done. I emailed and the reply I received was call this number. I called the cape town branch for reinstallation etc. Gave me a date and technician never pitched. After several calls made the person said that she had forgotton and had to reschedule. Checked my bank account and at the end of March and April they debited my account. I have not even received a invoice from them stipulating the costs involved. I emailed 03.05.2017 to have this sent to me. I will probably get a response next week as usual or get told call this number.</p> <p>Needless to say I'm beginning to doubt their recovery rate!!! No transparency but very happy to debit your account. </p>

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Replies (4)
Netstar
Netstar's reply04 May 2017, 15:34
Official

Good day Lene

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.

Kind Regards

Denise

Best regards,

Netstar
Netstar's reply04 May 2017, 15:52
Official

Good day Lene

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards Denise

Best regards,

Netstar
Netstar's reply04 May 2017, 15:53
Official

Good day Lene

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply18 May 2017, 15:25
Official

Good day Lene

Thank you for taking my call. This query has been resolved

Kind regards

Denise

Best regards,