No technical support when needed

I called Netstar on Tuesday 3/3 to report that my brand new car battery (Nov 2025) had run flat twice in a matter of days and I wanted the tracking unit tested. I was told someone would call me back to let me know what time the technician would arrive. It’s now Friday 6/3 and Netstar hasn’t bothered to call despite picking up 3 more battery disconnect signals (and sending SMSes to advise such). Each time I have had to call Landrover Assist to jump start the car. The car is now at the dealership and testing confirms the current draw is from the tracking unit and a technician needs to be sent out. In the mean time, I’m stuck without a car for days!!

The lady who fitted the tracking unit in December 2025 didn’t fill me with much confidence and my fears of it not being properly installed seem to have been realised!