AVDW
Arnold Van Der Wat

1 reviews | Active since Mar 2017

19 Nov 2024, 07:25

NO STAR FOR NETSTAR

Even 1 star is to much for these clowns! About 7 months ago a technician was sent out by Netstar to upgrade the tracking device on my vehicles. A month or two after that I realized that they have swopped the two vehicles around and since then I have been struggeling to get it swopped around. About a month ago I could get a technician to attend to the problem and swap it around, so that the correct vehicles were tracked. Since then I could track only one of my vehicles on my app or on the website. After numerous call to the customers services department all that happens is that they add the missing vehicle to the app or website and then I can track it but then they kick my other vehicle off. I CAN NEVER SEE ALL OF THEM! This is so frustrating and I can't think what will happen if one of my vehicles should get ****** and should be found. I recommend that you look for another service provider and cross Netstart off your list. That is what I'm going to do.

0
Replies (2)
Netstar
Netstar's reply19 Nov 2024, 07:32
Official
Good day Arnold, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Best regards,

Netstar
Netstar's reply28 Nov 2024, 14:48
Official
Good day Arnold, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards, 
Netstar

Best regards,