BV
Babette V
1 reviews | Active since Jan 2013
27 Sept 2023, 13:29
No sign of customer service - at all.
After I realised my device [installed in October 2020] is not working, I arranged for a new device being installed. I received a call on 2 August from "VICTOR" ["for Victory"] selling me the Netstar Basic + Extra Nano for R150 per month.
My device fitment was on 7 September, but there is only proof of the Nano being installed. After several attempts to contact them, we are now at 27 September and I haven't had any answer from Netstar.
1. Why is no one responding to my enquiries? 2. Why was the correct product not installed?
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
27 Sept 2023, 13:53Good day Babette
We have noted your query and would like to assist in way that we can, after investing this matter, one of our consultants will contact you to further assist.
Regards
Netstar
We have noted your query and would like to assist in way that we can, after investing this matter, one of our consultants will contact you to further assist.
Regards
Netstar
Netstar's reply27 Sept 2023, 13:53
Official
Good day Babette
We have noted your query and would like to assist in way that we can, after investing this matter, one of our consultants will contact you to further assist.
Regards
Netstar
We have noted your query and would like to assist in way that we can, after investing this matter, one of our consultants will contact you to further assist.
Regards
Netstar
BV
Babette V's updateReviewer Update
04 Oct 2023, 09:34Thank you Netstar, but, we are now 7 days later, and still - NO ONE contacted me.
Incredibly poor service! Have cancelled my contract.
Incredibly poor service! Have cancelled my contract.
BV
Babette V's update04 Oct 2023, 09:34
Reviewer Update
Thank you Netstar, but, we are now 7 days later, and still - NO ONE contacted me.
Incredibly poor service! Have cancelled my contract.
Incredibly poor service! Have cancelled my contract.