No Service Received

Mail to Netstar:<br> I have been trying to resolve a seemingly unserviceable NETSRAR system in my vehicle without success. I have been holding on to talk to consultants for a total of 45 minutes, also without success.<br> <br> Your ops department has confirmed that no signal is received from my unit. Netstar is seemingly not able to talk to me nor give me any proof of a service rendered for the payment you received since 2009. I have requested an activation/deactivation log also without success. Surely at some stage during the lifespan of the contract NETSTAR must confirm functionality, even if only when the unit was transferred to my name. We also trust NETSTAR with our safety, and surely that should entail you confirming your product to be in a good functional state.<br> <br> I am requesting formally now that my account be investigated and that proof of the service that you rendered for the mentioned period be made available as soon as possible. A rectification if needed should also be supp****.<br> <br> If no feedback is received before 08 July 2015 11:00, this matter will be escalated.<br> <br> Netstar responce: query escalated to retentions department, agent in contact with you soon.<br> <br> No contact yet.<br> <br>