No service NON working product
<p>A week ago we had a armed ******* at our premises, one of our drivers was able to push his panic, there was no response and only when we called the very unfriendly reaction number did the respond.</p> <p>The unit was tested and discovered to be faulty, so new one was fitted with new panic.</p> <p>There was a second vehicle that arrived during the 19 armed person ******* its fitted with cameras and tracking the footage forward would have been crucial in the investigation but alas no footage on card and Netstar blame me for this. Yet they came and replaced it as it was “faulty<br /> “yester day panic was pushed and no one called. Today panic was pushed and 50mins latter a nice lady (Kapelo)called me I mentioned the delay she said it may be a signal issue, OMG I asked about yesterday and she advised the got a panic at 11pm no I pressed it early in the morning.</p> <p>Two days latter a different vehicle is involved in an accident and same story no footage.</p> <p>I have been paying for something that’s not there.</p> <p>I have emailed the local team and CS email they read mails and don’t respond</p> <p> </p> <p>Still no technician to fix the issue </p>
Good day Jon
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Jon
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
this is still not resolved im still paying for a non working product like most coments here
this is still not resolved im still paying for a non working product like most coments here
Good day Jon
As per our telephonic conversation, I have given you feedback from the Bloemfontein Technical manager. You also confirmed you have been emailing the manager and supervisor from Bloemfontein.
Kind regards
Denise
Good day Jon
As per our telephonic conversation, I have given you feedback from the Bloemfontein Technical manager. You also confirmed you have been emailing the manager and supervisor from Bloemfontein.
Kind regards
Denise
I confirm i have emailed them yes also that they dont reply with a resolution, the units i have paid for dont work and now will be replaced .
I assume i will be refunded for all payments made as the units are faulty all 4.
Also note 2 have already been replaced once already and are to be replaced again tomorrow at 8am
I confirm i have emailed them yes also that they dont reply with a resolution, the units i have paid for dont work and now will be replaced .
I assume i will be refunded for all payments made as the units are faulty all 4.
Also note 2 have already been replaced once already and are to be replaced again tomorrow at 8am
so the unit that was replaced on the 24th was tested today by netstar and at first we were told its working fine, i then asked for the footage from last night, this cant be provided.
Camera unit was removed for testing as it cuts outs as per technician and is faulty but when I reported the issue the first me to netstar I was emailed this.
“It is the clients responsibility to make sure that the SD Cards are working and that it is checked regularly and also put back in the unit correctly as this may affect the reading of the SD Card . The SD Card failing cannot be Altech Netstar’s negligence as the SD Card did work upon fitment and Data did record to the SD Card and as the clients responsibility to check on a regular basis that the SD Card is recording”
Now the interesting thing is you put the SD card in it has not been opened since then and it does not work
Yes must be me your product has an impeccable track record (sarcasm )
so the unit that was replaced on the 24th was tested today by netstar and at first we were told its working fine, i then asked for the footage from last night, this cant be provided.
Camera unit was removed for testing as it cuts outs as per technician and is faulty but when I reported the issue the first me to netstar I was emailed this.
“It is the clients responsibility to make sure that the SD Cards are working and that it is checked regularly and also put back in the unit correctly as this may affect the reading of the SD Card . The SD Card failing cannot be Altech Netstar’s negligence as the SD Card did work upon fitment and Data did record to the SD Card and as the clients responsibility to check on a regular basis that the SD Card is recording”
Now the interesting thing is you put the SD card in it has not been opened since then and it does not work
Yes must be me your product has an impeccable track record (sarcasm )
Good day Jon
As per our telephonic conversation, I have informed you that the Bloemfontein manager will be in contact with you.
Kind regards
Denise
Good day Jon
As per our telephonic conversation, I have informed you that the Bloemfontein manager will be in contact with you.
Kind regards
Denise
yes he called, confirmed there a issues with the units
i await a commintment on refund as i have been paying for a non working unit
yes he called, confirmed there a issues with the units
i await a commintment on refund as i have been paying for a non working unit
Good day Peter
As per our telephonic conversation, you have informed me the technicians were at your premises.
Kind regards
Denise
Good day Peter
As per our telephonic conversation, you have informed me the technicians were at your premises.
Kind regards
Denise
peter?
this is still not resolved
peter?
this is still not resolved