No Service from Netstar or consultant Zayne

I contacted Nestar last Friday to have a tracker fitted to my vehicle as it is a requirement of my insurance company. I filled the papers in last weekend and tried to fax them back on Monday to the number provided on the application schedule. It does not work. I phoned Netstar and was provided with an alternative fax number, which also did not work. I then contacted my original consultant, Zayne, directly. He was absolutely disinterested, telling me Netstar does not have a fax machine in the building and I must scan and email the documentation through. I wasted more time doing this. By yesterday, I had still not heard a word from Netstar and contacted Zayne again, who claimed he did not receive my email and I must resend it, which I did. Today I contacted him again, and he still claims he does not have it, although I have a delivery notification on this email and Monday's. THIS IS ABSOLUTELY UNACCEPTABLE 'SERVICE' FROM NETSTAR. I will personally hold them accountable should anything happen to my vehicle and my insurance company won't pay out due to absolutely apathy on the part of Netstar and their staff. It is UNACCEPTABLE that clients should beg for service like this. Useless